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62bet FAQ – Common Questions & Detailed Help Guide

Find answers to all your questions right here. Clear guides covering everything from accounts to payments.

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About62bet FAQ

This FAQ page is designed to give all 62bet users quick answers to their most common questions. Everything from opening an account to deposits, bonuses, gaming, security, and support — all covered in one place.

62bet has put together this FAQ with Bangladeshi players in mind. Every question is answered in your language, with familiar payment methods (bKash, Nagad, Rocket) and local context front and center.

If you can't find the answer you're looking for here, reach out to our 24/7 live chat support. Our Bengali-speaking team is always ready to help.

Account & Registration

To open an account at 62bet, you'll need an active mobile number, a valid email address, and a strong password. Registration is completely free and takes just 2–3 minutes. Your account is activated via OTP verification sent to your mobile number.

Please Note: Each person may only open one account. Creating multiple accounts is against 62bet's terms.

You must be at least 18 years old to open an account at 62bet. Proof of age may be requested during verification. Accounts belonging to minors will be permanently closed.

To verify your account, go to Profile Settings and click "Verify". Upload a photo of your National ID (NID) or passport. Verification is usually completed within 24–48 hours. Limited withdrawals are still available without full verification.
  • National Identity Card (NID) — front and back photos
  • Passport or driving licence
  • Selfie photo (may be required in some cases)

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address. An OTP will be sent to your phone. Use the OTP to set a new password. The entire process takes just 2–5 minutes.

When an account is suspended, the reason is usually communicated via email. Contact support and submit any required documents. In most cases, the issue is resolved within 24 hours.

Warning: Accounts may be permanently suspended due to activities that violate our rules.

Deposits & Withdrawals

62bet supports Bangladesh's most popular payment methods:
  • Mobile Banking: bKash, Nagad, Rocket, Upay
  • Bank Transfer: Directly from Bank Account
  • Cryptocurrency: USDT, BTC (select regions)
Deposits are usually instant, with a maximum processing time of 5–10 minutes.

The minimum deposit at 62bet is just ৳500 (five hundred BDT) — far lower than most online gaming platforms in Bangladesh, making it easy for new players to get started.

Withdrawal time depends on the payment method:
  • bKash/Nagad/Rocket: 15 minutes to 1 hour
  • Bank Transfer: 1–3 business days
  • Crypto: 30 minutes to 2 hours
Withdrawal processing is faster for verified accounts.

62bet does not charge any extra fees for deposits. However, your mobile banking provider or bank may apply their own transaction fees. Withdrawals are generally fee-free as well, though a small processing charge may apply for amounts below a certain threshold.

If your balance doesn't appear after a deposit, wait 10–15 minutes first. If it still hasn't updated, contact live chat support with a screenshot of the transaction. Issues are typically resolved within one hour.

Tips: Always save the transaction ID for every transaction.

Bonuses & Promotions

62bet offers an exciting welcome bonus for new members. First deposits come with a percentage bonus, free spins, and cashback offers. Learn more Bonus Page View.

Each bonus has its own wagering requirement. Generally, the bonus amount becomes withdrawable after a set number of wagers. For example, a x20 wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in bets. The terms for each bonus are listed on the bonus page.

Log in every day to earn a daily check-in bonus. You can also receive daily cashback when your bets exceed a set amount. Daily bonuses typically reset after midnight.

Yes, 62bet has a referral program. Refer a friend and you'll receive a bonus once they make their first deposit. Your referral link can be found in the "Refer & Earn" section of your profile.
Games & Betting

62bet offers over 1,000 games:
  • Slot Games: Classic & Video slots
  • Live Casino: Live Baccarat, Roulette, Blackjack, Teen Patti
  • Sports Betting: cricket, football, kabaddi, tennis
  • Fishing games: A Variety of Fishing Games
  • Lottery & number games: Various Lottery Categories

Yes, demo mode is available on most slots and casino games. Use it to learn the rules and strategies without spending anything. Note that Live Casino and Sports Betting do not have a demo mode.

62bet covers all major international and domestic cricket tournaments for betting. You can place bets both before a match starts and during live play. A wide range of markets is available, including match winner, top batsman, and highest run scorer.
Security & Verification

Yes, 62bet uses full SSL encryption to keep your data secure. Our payment gateway meets the highest security standards. You can further strengthen your account protection by enabling two-factor authentication (2FA).

Go to Profile Settings and open the "Security" section. Enable the "Two-Factor Authentication" option. Each time you log in, an OTP will be sent to your mobile. With 2FA on, no one can access your account even if they know your password.

62bet keeps your personal information strictly confidential. Your data is never sold to third parties, in accordance with our Privacy Policy. To learn more, see our Privacy Policy read more.
Mobile App

The 62bet app can be downloaded directly from our official website. Android users can download and install the APK file. iOS users can open the site in Safari and add it to their home screen. Learn more App Page View.

Warning: Always download the app from62bet's official website only. Third-party sources may pose security risks.

Yes, the 62bet mobile app supports nearly all the features available on the website. Gaming, deposits, withdrawals, bonus claims, and live betting — it's all right there in the app. It loads quickly and is fully optimised for mobile screens.

To install the APK on Android, first enable "Install from unknown sources" in your settings. Go to Settings → Security → Unknown Sources → toggle on. Then open the APK file to install. If you run into any issues, contact us via live chat.
VIP & Rewards

Playing and betting regularly at 62bet automatically earns you VIP points. Accumulate points to advance through Silver, Gold, Platinum, and Diamond tiers. Higher tiers unlock greater bonuses, faster withdrawals, and a dedicated account manager. For more details, VIP Page View.

Your earned reward points can be used in a number of ways:
  • Convert to Cash Bonus
  • Receive Free Spins
  • Special tournament entry tickets
  • Exclusive Merchandise Exchange
Learn more Rewards Page View.
Support & Contact

There are multiple ways to reach 62bet:
  • Live Chat: Active 24/7 on website or app
  • Email: support@62bet.ws
  • Telegram: on our official Telegram channel
Live chat responses typically arrive within 2–5 minutes.

For any dispute or complaint, reach out via live chat first. If unresolved, write to us in detail at support@62bet.ws. Most cases are resolved within 48 hours. Our team reviews every complaint impartially.

62bet is committed to responsible gaming. You can set deposit limits, loss limits, or session limits at any time. Self-exclusion — temporary or permanent — is also available if needed. To learn more, Responsible Gaming Visit the page.

Why Choose 62bet?

Trusted by millions of Bangladeshi players — offering what you won't find anywhere else.

100% Secure Platform

Your account and funds are protected by SSL encryption, two-factor authentication, and advanced firewalls.

Instant Payments

Deposits and withdrawals via bKash, Nagad, and Rocket complete in minutes. No waiting.

Daily Bonus

From daily check-ins to welcome bonuses — fresh offers are waiting for you every single day.

1000+ Games

Enjoy over a thousand games on one platform — slots, Live Casino, cricket betting, lottery, and more.

Mobile-First Design

Optimised for both Android and iOS. Play from anywhere on your smartphone.

24/7 Support in Bengali

Our Bengali-speaking support team is always ready to help. Get your issue resolved via live chat in just 2–5 minutes.

Still have questions?

Our dedicated support team is always here for you.

Live Chat Support

For the fastest response, use live chat. You'll typically get a reply within 2–5 minutes.

Start Chat
Email Support

For detailed inquiries, reach us by email. We respond within 24 hours.

support@62bet.ws
Registration Assistance

Having trouble creating a new account? Follow our guide or contact support.

Register

Found your answer? Get started now!

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